Privacy Policy & Cookie Policy
Last updated: July 7, 2026
Introduction
This Privacy Policy explains how collects, uses, stores, and protects personal data when you visit our website, contact us, request an appointment, or interact with our beauty and makeup services. We process personal data in accordance with the General Data Protection Regulation (GDPR), applicable Australian privacy principles where relevant, and standard data protection practices.
Data Controller Information
The data controller for this website is , located at . You can contact us by email at info@northorchardstudio.com or by phone at +61 2 6038 7950 for privacy questions, access requests, corrections, or complaints.
Types of Data Collected
- Contact details such as name, email address, phone number, and appointment preferences.
- Message content submitted through contact forms, email, or phone inquiries.
- Technical data such as IP address, browser type, device information, pages visited, and approximate visit time.
- Service-related information you voluntarily provide, such as event date, makeup preferences, skin sensitivities, or consultation notes.
Legal Basis for Processing (GDPR)
We process personal data when it is necessary to respond to your inquiry, prepare or perform a service contract, comply with legal obligations, protect legitimate business interests, or when you have given consent. Consent-based processing, such as optional marketing or non-essential cookies, may be withdrawn at any time.
How Data Is Used
- To respond to messages, appointment requests, and customer support inquiries.
- To schedule consultations, prepare makeup services, and manage customer relationships.
- To improve website performance, security, accessibility, and content relevance.
- To comply with tax, accounting, legal, insurance, and regulatory obligations.
Data Storage and Retention
We keep personal data only as long as reasonably necessary for the purpose for which it was collected. Inquiry records are generally retained for up to 24 months, booking and transaction records may be retained for up to seven years where required for accounting or legal purposes, and technical logs are retained for shorter operational periods unless needed for security investigations.
User Rights
Under the GDPR, eligible users may request access to their personal data, rectification of inaccurate data, erasure, restriction of processing, data portability, or objection to processing based on legitimate interests. You may also withdraw consent where consent is the legal basis. Requests can be sent to info@northorchardstudio.com, and we may ask for information needed to verify your identity.
Cookies Policy
Cookies are small files stored on your device. We use essential cookies for site operation and security, preference cookies to remember basic settings, analytics cookies to understand aggregated website use, and embedded media cookies when video or map content is loaded. Essential cookies typically last for the browsing session or a short security period. Preference and analytics cookies may last from several days up to 24 months depending on provider settings. You can block or delete cookies in your browser, although some features may not work as intended.
Third-party Services
Our website may use third-party services such as Google Maps, YouTube embeds, hosting providers, email tools, and analytics or security services. These providers may process limited technical or interaction data according to their own privacy policies and data processing terms. We aim to use providers that maintain appropriate GDPR safeguards.
Data Protection Measures
We apply reasonable administrative, technical, and organizational safeguards, including access limitation, secure service providers, data minimization, regular review of collected information, and protection against unauthorized access, disclosure, alteration, or loss.
Contact Information
For privacy questions or data rights requests, contact at , email info@northorchardstudio.com, or phone +61 2 6038 7950.